FREE SHIPPING USE CODE "4TEN$ION"

4TEN$ION

THE 4BIDDEN COLLECTION

Frequently asked questions
What is the return policy?

Each 4Ten$ion piece is crafted with care and intention. Because our garments are hand-cut and made to order, we have specific guidelines for returns and exchanges.

Eligibility

  • Returns and exchanges are accepted within 14 days of delivery.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • A restocking fee may apply due to the custom nature of our products.

Non-Returnable Items

  • Custom or personalized pieces are final sale.
  • Sale items, discounted items, and gift cards are non-refundable.

Exchanges

  • Exchanges are available for sizing adjustments or defective products.
  • If an item is unavailable, store credit will be issued.

Refunds

  • Refunds will be issued to the original payment method once the return is received and inspected.
  • Shipping fees are non-refundable. Customers cover return shipping unless the item is defective or an error occurred on our end.
  • Refunds may take 5–7 business days to process after approval.
When will I get my order?

At 4Ten$ion, every piece is hand-cut and prepared to order to ensure the highest standards of craftsmanship. Because of this artisanal approach, our shipping times may be slightly longer than mass-produced brands.

Processing Time

  • All items are made to order.
  • Please allow 1-2 business days for cutting, preparation, and quality assurance before your order ships.
  • During high-demand periods, limited releases, or collection drops, processing times may extend slightly.

Shipping Time

  • Domestic shipping within the U.S. typically takes 5–10 business days once dispatched.
  • International orders may take 10–20 business days, depending on the destination and customs clearance.
  • Tracking information will be emailed once your order has shipped.

Delays

  • Due to the hand-crafted nature of our products, slight delays may occur.
  • Our priority is delivering premium quality, and we appreciate your patience.

International Orders

  • Customers outside the U.S. are responsible for customs duties, taxes, or import fees.
  • Customs clearance may extend delivery times.

Order Updates

  • For order inquiries, please contact us at customerservice@4tension.com with your order number.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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